Integration

Connect Amplitude with Freshdesk

Create Ticket, List Tickets, Get Ticket.

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Triggers and actions

What Amplitude and Freshdesk
bring to a workflow

Triggers are the events in Amplitude that start a workflow. Actions are the steps it runs in Freshdesk.

Amplitude

Trigger app

send a product analytics event to a project via the HTTP V2 API.

How it works

Amplitude and Freshdesk,
working together.

Three steps run automatically, every time.

Amplitude detects a new event
Something happens in Amplitude and the workflow is triggered automatically.
Your workflow runs
WorksBuddy instantly connects Amplitude to Freshdesk no code, no manual steps.

Automate
Amplitude and Freshdesk today

Put the two apps on autopilot with WorksBuddy no code, ready in minutes.

Freshdesk

Actions

Create Ticket, List Tickets, Get Ticket.

Create Ticket
Create a new support ticket. Requires a subject, description, and a requester email (or requester_id). status defaults to 2 (Open) and priority to 1 (Low) if omitted.
Get Ticket
Retrieve a single ticket by its id.
List Contacts
List contacts (requesters) in the Freshdesk account.
List Tickets
List tickets. By default only tickets created in the past 30 days are returned; use updated_since to page further back.
Update Ticket
Update fields on an existing ticket, such as status, priority, or subject.

Connect Amplitude with Freshdesk

What Amplitude and Freshdesk
bring to a workflow

Amplitude

Amplitude and Freshdesk,
working together.

Amplitude detects a new event

Your workflow runs

Automate
Amplitude and Freshdesk today

More triggers are on the way

Freshdesk

Create Ticket

Get Ticket

List Contacts

List Tickets

Update Ticket

Freshdesk performs Create Ticket

Connect Amplitude with Freshdesk

What Amplitude and Freshdesk bring to a workflow

Amplitude

Amplitude and Freshdesk, working together.

Amplitude detects a new event

Your workflow runs

Automate Amplitude and Freshdesk today

More triggers are on the way

Freshdesk

Create Ticket

Get Ticket

List Contacts

List Tickets

Update Ticket

Freshdesk performs Create Ticket

What Amplitude and Freshdesk
bring to a workflow

Amplitude and Freshdesk,
working together.

Automate
Amplitude and Freshdesk today