Sigi FAQ and troubleshooting
Common questions about Sigi's AI features, free trial, signature volume, compliance, and fixes for signing issues.
This page answers common questions about Sigi's pricing model, included AI features, free trial, signature volume, and compliance, and covers fixes for the most common signing issues.
Frequently asked questions
Troubleshooting
A signer has not signed. Check Signing Behavior Analysis to see whether the signer opened the document. Sigi flags stalled signers who viewed but have not signed after 24 hours and can send automatic reminders.
A document expired before it was signed. Documents with a validity window send reminder emails at 7, 3, and 1 day before expiration. Expired documents are auto-marked. Re-send the document with a new validity period if needed.
A risk flag is still open after completion. Risk flags are automatically resolved when a document reaches a completed state. You can also dismiss a flag manually, which records an entry in the audit trail.
You cannot edit a live template. Template changes go through an edit request workflow so they are versioned and approved before going live. Submit an edit request and have it approved rather than changing the live contract directly.
You need proof of who signed and when. Download the Certificate of Completion, which includes signer information, timestamps, signatures, IP addresses, device details, and geolocation. The immutable audit trail logs every event with SHA-256 hashing to detect tampering.