Ciao combines an assistant builder, inbound and outbound calling, call results, and a developer API. The sections below group its features the way a call runs: build the assistant, run the calls, read the results, connect your systems, and manage the workspace. Which features each plan includes is listed on Ciao pricing.
Build your assistant
Create a voice assistant that follows your rules and answers from your content.
| Feature | What it does |
|---|---|
| Assistant builder | Create, configure, version, and publish assistants. |
| AI Builder | Build and revise an assistant by describing it in conversation. |
| Industry templates | Start from a ready-made assistant instead of a blank one. |
| Knowledge base | Ground answers in your own documents, such as FAQs, policies, pricing, and product details. |
| Voices | Choose from premium voice providers, including cloned and custom voices, and preview a voice before you publish. |
| Workflows | Multi-step conversation flows that go beyond a single assistant prompt. |
| Natural conversation | Callers can interrupt, correct themselves, or change the topic. Ciao replies when the caller stops talking and follows callers switching between Hindi and English. |
Make and take calls
Answer calls and call people, one at a time or a whole list.
| Feature | What it does |
|---|---|
| Inbound calling | Answer and qualify calls that arrive on your numbers. |
| Outbound calling | Place calls one at a time from the console or through the API. |
| Batch calls and campaigns | Call a whole list, with pacing, quiet hours, retries, and compliance rules. |
| Contacts | Import contacts from a spreadsheet and organize them into contact groups. |
| Warm transfer | Hand a caller to a person on your team, with the context of the call. |
| Browser calls | Talk to an assistant from the console or an embedded web widget, with no phone line. |
| Web widget | A chat and voice bubble for your website, added with one script tag and customizable in the console. |
Results and insights
Know what happened on every call.
| Feature | What it does |
|---|---|
| Call summary and transcript | A summary and the full conversation for every call. |
| Call intelligence | The outcome, sentiment, extracted fields, and summary of each call. |
| Call recording | Record calls and play them back from the console. |
| Call history | Every call, conversation, and transcript in your workspace. |
| Live transcript | Follow a call line by line while it happens, through the API. |
Connect
Bring your own carrier and your own systems.
| Feature | What it does |
|---|---|
| Bring your own carrier | Use your own Twilio or Plivo account and numbers. |
| Public API | Start calls, batches, and chats, read transcripts, and manage the web widget. |
| Post-call webhooks | Signed, retried delivery of each call result to your own systems. |
Administration
| Feature | What it does |
|---|---|
| Console dashboard | An overview, a live monitor, and platform metrics. |
| Usage reporting | Minutes and usage for your own traffic. |
| Provider health | Provider status and diagnostics for your own configuration. |
| Team management | Invite team members and manage their roles. |
| Single sign-on | Sign in through your organization's identity provider. |
| API keys | Keys with an expiry, an optional IP allowlist, and an optional permission to manage the web widget. |