24K Trusted Customers
Callers Can Interrupt Ciao Mid-Sentence
Ciao stops the moment your caller speaks, listens to what they said, then carries on properly.
Why this matters
Real callers interrupt. Most voice bots break.
People cut in, change their mind and talk over the agent. Ciao is built for that.
Ciao stops the moment you speak
No talking over the caller, and no finishing a sentence nobody wanted to hear.
It tells a cough from a question
Background sound and filler noises do not count as an interruption.
It continues from the exact word
If the interruption turns out to be nothing, it finishes the sentence it was on.
It never starts the answer over
A long answer beginning again from the top is the failure everyone has heard.
What this means for you
What happens on a real call.
Your callers speak whenever they want, and the conversation still makes sense.
Stops instantly
Ciao goes quiet the moment a caller starts talking.
Ignores background noise
Traffic, doors and office noise are not treated as speech.
Carries on, word for word
It restarts from the word it was cut off on.
You set the timing
How long Ciao waits before replying is your setting, not ours.
How it works
Ciao stops first, then works out why.
Every interruption is handled the same way. Stop talking, work out what happened, then answer or continue.
Three ways a call gets interrupted
A real question, a passing noise, or a filler word. Ciao handles each one differently.
You choose how long Ciao waits
The pause it allows before replying is your setting, and it is 300ms today.
After the call
Ciao works inside the tools you use
However the conversation goes, the transcript, summary and outcome reach your systems on their own.
Questions teams ask before they go live
answered plainly, before you put Ciao on.
Real speech aimed at the assistant. A small model separates that from background sound and from filler noises like a hum of agreement, so only the things a person means as an interruption are treated as one.
Put Ciao on your line today.
Call it, talk over it halfway through, and hear what happens next.