From First Ring
to Case Closed.
Bring your help center, your ticket queue, and your phone line together so no customer sits on hold and no question waits for morning.
Work every support call
like your best agent would
Ciao picks up on the first ring, answers from the documents your team already wrote, and files the whole thing before the line drops.
Automatic
Answer Resolution
The questions your team answers every day are answered from your own help center, so the caller gets an answer, not a ticket number.
Automatic
Case Logging
Every call is written up with the customer, the issue, and the outcome, filed before your agent opens the queue.
Smart
Escalation Routing
Anything Ciao should not close goes to a person with the transcript attached, so the customer never explains the problem a second time.
Hello! How can I help you today?
Ciao holds a real conversation on your line, so customers describe the problem instead of pressing numbers on a menu.
Everything connected.
Everyone aligned.
A shorter queue, faster first response, and a written record of every conversation, around the clock.
Help Center Answers
Ciao reads the help center you already maintain, so the policy a caller hears is the one you published.
All-in-One Records
Every call writes itself back to the ticket with a transcript, an outcome, and the next step already set.
Outbound Follow Up
Ciao calls back the customers who asked for an update, at the hour they asked for it.
Live Call Analytics
Answer rate, resolution rate, and escalation reasons for every assistant on the line.
New call from a returning customer
Answered, resolved and logged in one call
Today's calls
Overnight and through lunch
Call summary ready
Ciao answered on the first ring, confirmed the order number, read the replacement policy back from your help center, and closed the case. The transcript and the outcome are already on the ticket.
Your agents start
with fewer tickets
Ciao works the line overnight and through lunch, so the first thing your team sees each morning is a queue that already shrank.
One number.
Every kind of question.
Ciao picks up, works out what the caller needs, and takes it to the end. Nothing waits in a queue for someone to be free.
I need help with my order
My login stopped working
Can I change my plan?
Where is my replacement?
I have a billing question
Still have questions?
We have answers.
The documents you upload. Your help center and policies become the source, so a caller hears your actual refund window, not something close to it.
From First Ring to Case Closed.
Bring your help center, your ticket queue, and your phone line together so no customer sits on hold and no question waits for morning.