24K Trusted Customers
Ciao Answers From Your Own Documents
Upload what your team already has. Ciao reads it and answers your callers from your content.
Why this matters
One wrong answer becomes a complaint.
On a phone call there is no source link to check. Your caller simply believes what they hear.
Ciao reads your documents first
Upload PDFs, Word files or plain text, and every answer comes from those.
Callers can use their own words
Nobody asks a question the way your policy document phrases it.
Ciao learns your product names
Terms from your files are taught to the recognizer, so they get heard right.
Ciao stays inside what you uploaded
If your documents do not cover something, Ciao says so instead of guessing.
What this means for you
What your callers actually hear.
The same answer your best agent would give, on every single call.
Your content only
Answers come from the files you uploaded, not from general knowledge.
Any wording works
Callers do not need your terminology to get the right answer.
Names heard correctly
Your product names are taught to the recognizer automatically.
Update any time
Change the document and the next caller hears the new answer.
How it works
You upload it once. Ciao does the rest.
Drop your files in, and Ciao splits, indexes and searches them while the call is still happening.
Three things Ciao does with your files
Reads them, indexes them, then finds the right passage during the call.
You decide how much Ciao holds
Knowledge bases and document counts are set by your plan and enforced as you go.
After the call
Ciao works inside the tools you use
Whatever a caller asked, the transcript, summary and outcome reach your systems on their own.
Questions teams ask before they go live
answered plainly, before you put Ciao on.
PDF, Word and plain text. These are the documents your team already works from, so there is no rewriting into a special format before Ciao can use them.
Put Ciao on your line today.
Upload one policy document, then ask it the question your callers always ask.